Testimonials

If you’d like to share some kind words and smiles, please ask our front desk staff for a comment card at your next appointment. We’d love to hear about your experience!


Amazing! “I can’t express how wonderful the people are and how welcome they make you feel. I am about to get braces at their office and I can honestly say that I would not go to another place in the Valley or anywhere else, for that matter! Go; you will be glad you did!”

Great experience for my child and myself. “The entire experience exceeded my expectations. The reception was very nice. When my child asked about the background waterfall, the response was, ‘Do you want to touch the waterfall? It’s pretty cool!’ What a great way to start. We were taken back within three minutes to get the process started. The computer screens were large and readable and the atmosphere was relaxed. The entire staff put my child at complete ease and made the experience enjoyable. I have never left a dental visit saying, ‘What a great experience that was,’ before this visit. Great job! First class and professional!”

Great experience! “First-time consultation with Dr. Johnson and the entire staff exceeded our expectations! Lovely office with lovely staff. Thank you for making our daughter feel comfortable during her first consult.”

Thank you for such great service! I was apprehensive about coming in for the first time, as was my son. I was because I know the treatment is not going to be cheap, and I was glad that Dr. Johnson didn’t want to rush right into treatment. You don’t find that in most medical/dental offices, as others I have dealt with are just concerned about the bottom line and making the money as fast as possible. Not here. It was not even discussed and won’t be until our next appointment. My son was very pleased with how ‘down to earth’ and friendly the staff was. Thank you for a great experience!”

Outstanding I was on a very tight time schedule and the entire office was wonderful at getting my daughter seen for her first appointment very quickly, explained everything in detail, and was incredibly helpful and polite.”

FABULOUS place!! “If everything operated as smoothly as it does in this office, the world would be a much happier place!”

Excellent service. “I would recommend Dr. Wheelock’s practice to anyone I know needing the service. The office is bright, clean, and welcoming. The staff is excellent, and I love the time Dr. Wheelock and his staff spend working with the patient and their parents/guardians. It is a first-class operation, and the promotions they offer to encourage the patients, as well as their commitment to the community, are to be commended.”

Outstanding visit! “The staff was friendly, professional, and courteous. Dr. Wheelock was, also. I look forward to the hearing from him about a proposed treatment soon.”

Thank you, Dr. Wheelock and team. “Who knew having your teeth straightened could be such a pleasure? As an adult having orthodontic treatment taking several years, I really enjoyed the kindness, warmth, and professionalism of every single person at Wheelock Orthodontics. Loved the delightful office too. Thank you all!”

The best! “Always the friendliest and very professional!”

Enjoyed our experience so far. “My son was nervous about getting braces, but Dr. Wheelock answered his questions and mine. His staff is kind and friendly. Feel confident with the future that we have set up with this wonderful office.”

This is the office to choose. “If you are thinking about getting braces for yourself or your child, Dr. Wheelock is the right choice. I am an adult that struggled with the decision of getting braces for years. I took a chance and have been extremely happy since day one. This office explains everything in detail, is so friendly and professional, and my teeth already look great six months into treatment. This is one of the best decisions I’ve made.”

Awesome results. “Thank you for all that was done for my daughter Ariel; her results of her changes in her teeth are amazing, from looking at the beginning to now—wow, awesome! Now my youngest daughter Ashley gets to experience this as well; can’t wait to see her results, too! Thank you again!”

Exceptional customer service. “Regardless of the situation, the staff at Wheelock is always, without question, ready to assist and help. My daughter, who has been taken care of by your staff for more than a year, had a spring break on a Sunday morning. We called the emergency number, received an immediate answer, and were in the office within one hour. Her braces were fixed and back out the door within 15 minutes and a smile! Outstanding customer service, beautiful office space, great location.”

I was very happy with the service and the friendly care I received. The things that need to be done were explained to me very well in a way that I could understand.

Stunning! “Every visit is perfect! Every employee and every customer is all smiles each time I have an appointment. As a business, I can’t think of a more efficient system. The Wheelock office is like a well-oiled machine.”

Exceptional service! “Everyone is very friendly and professional. They go above and beyond to make you feel welcome and comfortable, especially the patient. Very comfortable office setting as well, especially for children.”

Staff is awesome! “The staff there is sweet and kind and willing to help you.... Always have smiles on their faces and they explained everything before the procedure happened. I would recommend them to family and/or friends! Outstanding staff! Friendly and efficient service!”

Best place for a great smile! “I would urge anyone that is thinking about getting braces to go here! They are the most caring and gentle people you will meet. They even have a theater in the office! This place ROCKS!”

Can’t get any better than this. “I have been going to Dr. Wheelock for four years now. Never once have I been disappointed with my care. I absolutely love my smile. He took it very seriously and personally when my teeth began to shift five months after my braces came off. His determination for excellence drove him to correct the issue quickly and professionally. I could never be too grateful for him and his awesome team!”

Best quality service. “When you enter the office, the atmosphere is warm and inviting, the staff make you feel that you are a part of their family, and it’s reassuring, especially when the application of braces is so costly. The staff call your child by first name and ask about their day and what makes them happy. That action makes the child feel comfortable in any situation.”

Great service, friendly people! “I love going to the orthodontist because of the friendly service and great help with all my questions. I like that if you are waiting in the chair that you can watch TV or the selected movie that is playing. I liked how they have a special day just for getting your braces off, and they gave me candy!”

Wonderful experience. “We were apprehensive about an orthodontist appointment for my seven-year-old. He hates going to the dentist and is usually very shy. We arrived and were treated as if we had been there 100 times. He opened up to Melissa like he had known her for years. The whole visit was wonderful and very quick. Would recommend them to anyone seeking an orthodontist.”

Excellent service! “From the time I scheduled my appointment to the time I left, I was very satisfied. Everyone I talked to on the phone was very nice and polite. Once I got to the office I was offered coffee or tea. I sat down and started watching the movie that was on and in no time they were calling me back. Once I got to the back they talked to me about everything I needed to know and answered all of my questions. I will recommend anyone to this office. You are treated like a person and not just a customer. Thanks so much for your kindness.”

The customer is king! “I’ve had braces twice in my life, and I am now beginning the cycle with my oldest daughter. Dr. Wheelock performed my second (and last set) of braces. That experience was phenomenal! The office is beautiful and comfortable—so much so I usually came a little early to sit with a cup of coffee. The staff are friendly and efficient. So much so I never got to sit as long as I intended in the waiting room—ha! My daughter gets her braces next week. I am actually looking forward to spending time in that office. Other businesses need to take a field trip and learn a few things about the importance of customer service. I didn’t even factor cost into my choice of orthodontists for my three girls. I was/am willing to pay for quality.”

W O W!!! “From the initial phone scheduling to walking back out to my car, I was blown away! Who would believe that going to an orthodontist could be such a wonderful experience?! The staff is far beyond friendly and professional, and my kids cannot wait to go back again! As a busy mom, there’s nothing better than knowing that they will be well cared for and enjoy their office visits.”

Great staff. “Very nice staff. Everyone is so friendly. It feels like a home atmosphere.”

Great office! “My daughter enjoyed the office so well! She can’t wait to go back!”

Best orthodontist in Roanoke! “This practice is always so professional and friendly. I have recommended this practice to many people I work with and will continue to do so! Appointments are on time and I always get any questions answered.”

GREAT EXPERIENCE! “Granted, I’ve only been to one appointment, but it was such a good experience that I wanted to write a review. What initially attracted me to contact their office was their Internet presence: the website is full of helpful information, and their Facebook page makes it seems like the staff have a lot of fun! I emailed to schedule an appointment and received a response very timely, and was able to get an appointment within two weeks. When I arrived for my appointment, I only had to wait a few minutes. Dr. Wheelock and the staff were all super-nice, helpful, and I really look forward to seeing them more as I begin treatment in the near future!”

Thank you for recently fitting Sarah in for a repair. “You all always take such good care of her. We appreciate the staff ... you all are the best. We are always recommending your office to others for treatment.”

All questions answered. “We were seen in a very timely manner and treated as if we were the only patients there.”

Dr. Wheelock’s office has the greatest and friendliest staff who are always efficient and punctual. We have never waited more than a few minutes and are in and out quickly. As a parent, I really appreciate the respect for our time as well as yours. The whole orthodontic experience has been a joy! Thank you!”

We are so very pleased with the service received. “The staff is exceptional and always there to help when needed. Thank you for your excellent commitment.”

I am three months into my treatment and I am so completely satisfied thus far. My teeth look great. I absolutely LOVE Dr. Wheelock and his associates. I just feel so comfortable when I go in for appointments. Love this office.”

All four of my children have had braces with Dr. Wheelock and the only negative thing I can say is that you don’t wait long enough to watch the movie or read the magazines! The entire staff is kind and patient. They work hard to make it as enjoyable as possible. My older two have their braces off and look fabulous. We never have to wait to be seen. The kids never complain about having to go. The office is immaculate. The ‘party’ when you get your braces off is fun. The contests are great (even though we haven’t won yet!). They are understanding when you have to change an appointment. The cost that is told to you is the actual cost; there are no hidden costs like missed appointment fees or lab fees. Overall, it is an extraordinarily well-run organization and I am thankful that my children have had such a wonderful experience. I have and will continue to recommend Wheelock to anyone looking for an orthodontist.”

When I got braces, I was scared. “When I got them on, I thought it would hurt but it did not. When I go for my six weeks checkup and every time I have gone there, the staff has always been nice to me, so I cannot wait to get my bottom braces.”

Dr. Wheelock is always there. “I am never left to think that my son’s care is being managed by another staff member. Nothing is done without his oversight or more often, by him doing the work himself. Everyone in the office is friendly and helpful. No one ever says ‘that’s not my job’ or ‘I can’t help you with that.’ You can tell that his staff is chosen and trained carefully and held to a very high standard, whether in reception, financials, or patient care. My oldest son is currently in treatment, and when he is finished I will be taking my middle son to start on his. We are moving to South Carolina later this year, and I have no intention of changing orthodontists. I will happily drive six hours back to Roanoke to have my boys treated by Dr. Wheelock and his staff. That’s pretty high praise with the price of gas these days!”

Wonderful experience from start to finish. “Staff was very pleasant and knowledgeable. I was nervous going in but that changed very quickly.”

Everyone we came in contact with was top-notch. “My daughter was not even a patient of Dr. Wheelock but had an emergency situation and they saw her promptly and gave her excellent treatment. I plan on choosing Dr. Wheelock for my younger daughter when the time comes! I wouldn’t even consider going any place else. Overall, the experience exceeded all of my expectations!”

From our first visit to present, every step of the process with Dr. Wheelock’s business is a fine-tuned, high-tech, professional, and pleasant experience. They have thought of everything! A child/teen amazing experience, very comfortable place for treatment. All the technicians are exceptional, happy to be working at Wheelock, very professional, and nice. They even sing! Dr. Wheelock has been extremely thorough in taking my two children through the process and very responsive when needed. The level of technology throughout the business is something I don’t think Roanoke is used to—I personally am proud of Roanoke for having such an impressive orthodontist and wouldn’t think of recommending anyone but Wheelock to friends and family. Thank you, Dr. Wheelock and staff for our exceptional experience; it is quite rare these days.”

I would like to say THANK YOU to everyone at Dr. Wheelock’s office. I receive outstanding service with each visit and they are always on time. The entire staff is always upbeat and they all seem to enjoy what they do. As a ‘senior’ (i.e.: 50+) patient, I am very pleased that I choose Dr. Wheelock as my orthodontist. Dr. Wheelock’s office setup and staff are awesome. Appointments are when you schedule them, NOT 30-2 hours afterwards like most doctors’ offices! They are wonderful!”

Our first visit to this office was awesome. “The staff is so friendly and makes you feel so comfortable. I have been extremely impressed with my treatment. The staff is top-notch, friendly, and efficient. I have had nothing but great experiences every time that I have come in.”

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